1. Purpose and scope
The policy applies to Synphoria services, staff, contractors, and authorized representatives across personal support, company, clinic, recruitment, and partner surfaces. Synphoria is designed primarily for adults and not knowingly offered to users under 16.
2. Non-clinical support boundary
Synphoria is not a medical, clinical, therapy, crisis-line, emergency-dispatch, or continuous monitoring service. It does not diagnose, treat, prescribe, guarantee risk detection, guarantee prevention, or guarantee that an emergency response will occur. In immediate danger, users must contact local emergency services, crisis lines, or trusted local support first.
3. Safeguarding principles
- Safety first with proportionate, evidence-bound intervention.
- Least intrusive action needed for protection.
- Privacy by design with minimum necessary disclosure.
- No employer, manager, recruiter, reseller, or normal admin access to raw Sofia/Mark conversations, Memory content, or Guardian details.
- Documented accountability for safeguarding decisions.
4. Roles and accountability
Senior leadership is accountable for safeguarding governance. Designated Safeguarding Lead: Demianov Alexandr (Founder & CEO), security@synphoria.app. Synphoria support and security contacts are not emergency services and must not be used instead of local crisis or emergency channels.
5. Risk signals and alert levels
Automated and human-reviewed signals may classify contextual indicators as Green (monitoring), Amber (enhanced concern), or Red (urgent review). These signals are safety-routing aids, not clinical diagnosis, mental-health scoring, emergency certainty, or employment/recruitment evidence.
6. Deployment-specific escalation workflow
- Green: no crisis action; trend observation or general support only.
- Amber: proportionate safety prompt, optional welfare guidance, or review where a configured deployment allows it.
- Red: urgent safeguarding review and user-facing crisis guidance. Contacting a configured emergency contact, clinic contact, welfare contact, or local service is deployment-specific and limited to what law, contract, consent, and available data permit.
- If no deployment-specific escalation route exists, Synphoria defaults to user-facing guidance to local emergency or crisis services and internal minimum-necessary review where appropriate.
7. Human review and decryption governance
Private conversation review follows the same controlled access boundary as the Data Safety statement. Non-owner review is exceptional, never employer-facing, and requires security-root authorization, reason capture, audit trails, and controlled decryption only where the encrypted-storage rollout covers the relevant surface.
8. Crisis contact and reporting
Priority security and safeguarding review channel: security@synphoria.app. Urgent phone line: +48 533 269 735. These channels are for Synphoria safeguarding and security review, not emergency dispatch. Immediate danger should always be routed to local emergency services, crisis lines, or trusted local support.
9. Confidentiality and information sharing
Information is shared strictly on a need-to-know basis, limited to what is required for legal compliance, vital-interest protection, or a configured safeguarding workflow. Employer-facing and company-facing surfaces remain aggregate or metadata-only where required; recruitment never receives wellness, support, Guardian, or private companion data.
10. Review and training
Safeguarding training is mandatory for relevant personnel. This policy is reviewed at least annually and updated when legal requirements, deployment-specific escalation paths, product boundaries, or operational controls change.
Safeguarding contact: security@synphoria.app