1. Scope and target standard
This Accessibility Statement covers public Synphoria websites and web app surfaces operated by SYNPHORIAAI sp. z o.o. Synphoria uses WCAG 2.2 Level AA and applicable EN 301 549 requirements as target references for design, engineering, QA, and remediation. For services that may fall within European Accessibility Act scope, this statement describes the current accessibility posture and feedback route.
2. Current conformance status
Synphoria is working toward WCAG 2.2 Level AA and EN 301 549 alignment. Synphoria does not claim full conformance, certification, or completion of an independent accessibility audit. Current status: partial conformance, audit pending. Shipped surfaces are checked with automated and manual accessibility practices, but some limitations remain.
3. Accessibility measures
- Use semantic page structure, headings, landmarks, form labels, focus-visible controls, and keyboard-reachable interactive elements where the surface is under Synphoria control.
- Check contrast, reflow, reduced-motion behavior, visible focus, status messages, mobile widths, and long localized strings during product QA.
- Run automated accessibility checks on critical routes and block serious or critical issues where the test suite covers the changed surface.
- Keep privacy, support, billing, company, clinic, recruitment, and legal content usable without requiring access to private raw records or provider payloads.
4. Known limitations
- Some third-party payment, authentication, app-store, provider, email-client, or embedded surfaces may follow their own accessibility implementation and release schedule.
- Generated reports, exported files, user-uploaded content, screenshots, PDFs, or customer-supplied materials may need additional remediation before they are fully accessible.
- Older browsers, unusual assistive-technology combinations, beta modules, admin-only tools, partner tools, and demo/specimen surfaces may not have the same manual coverage as primary public and account flows.
- Some historic content, screenshots, diagrams, or archived artifacts may not yet have the same text alternatives, structure, or localization quality as current product surfaces.
5. Feedback contact
If you encounter an accessibility barrier, contact contact@synphoria.app with the subject line 'Accessibility feedback'. Include the URL or product area, what happened, the expected behavior, browser or device, and any assistive technology used if you are comfortable sharing it. Do not include passwords, tokens, raw private chat content, medical records, candidate records, or other sensitive personal data. If screenshots are useful, redact private information first.
6. Response and remediation
Synphoria will review accessibility feedback, triage the affected surface, and prioritize barriers that block account access, legal information, purchase or billing flows, safety information, privacy controls, core companion access, company access, or recruitment consent flows. Where a fix cannot be shipped quickly, Synphoria will try to provide a reasonable alternative access path or a remediation update where feasible.
7. Complaints and escalation
If an accessibility response does not resolve the issue, reply to the same thread or contact contact@synphoria.app with the subject line 'Accessibility complaint'. You may also contact the applicable consumer, market-surveillance, equality, digital accessibility, or accessibility enforcement authority in your jurisdiction where legal rights apply. This statement does not limit mandatory rights under accessibility, consumer, or disability law.
8. Review and updates
Synphoria reviews this statement when material accessibility changes are released, when standards or legal obligations change, or when feedback shows that the current statement is incomplete. Updates are published with a revised date.
Accessibility contact: contact@synphoria.app